๐ŸŒŸ NewChat Support Center

Thank you for using NewChat! If you have any questions or need assistance, please check the information below.

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What is NewChat?

NewChat is a social chat app that lets you meet new people without pressure. Instead of complicated matching algorithms, you can send friend requests directly to people you're interested in and enjoy natural conversations.

โœจ Key Features

  • Friend Request System: Send friend requests directly to interesting people
  • Real-time Chat: Fast and reliable messaging
  • Location Settings: Meet people from your preferred areas (optional)
  • Privacy Protection: Safe and trustworthy environment
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Frequently Asked Questions (FAQ)

๐Ÿ“ Account Related

How do I sign up?

Download the app and easily register with your email or phone number.

I want to delete my account.

You have two options:

  1. In the app, go to Settings and tap the 'Delete Account' button at the bottom
  2. Visit this website link: https://api.newchatapp.app/public/delete-account.html

Please note that deleted information cannot be recovered.

๐Ÿ’ฌ Chat Features

How do I send a friend request?

View a user's profile and tap the 'Friend Request' button.

My friend request was rejected.

Please respect the other person's choice. There are many other interesting people to connect with!

๐ŸŒ Location Settings

Can I change my location?

You can change your country and region anytime in settings.

I don't want to share my location.

Location sharing is optional. You can set it to private in your profile settings.

๐Ÿ”’ Safety & Reporting

I encountered an inappropriate user.

Use the report function in the chat room or block the user. For serious cases, please contact us using the information below.

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Customer Support

Contact Methods

Email: newchatappservice@gmail.com

Business Hours: Mon-Fri 09:00-18:00 (KST)

Response Time: Average within 24 hours

Please Include When Contacting

  • Device type (Android/iOS)
  • App version
  • Screenshots of the issue (if possible)
  • Detailed problem description
๐Ÿ›ก๏ธ

Privacy Policy

NewChat prioritizes user privacy protection above all else.

Information We Collect

  • Basic profile information (nickname, profile picture)
  • Contact information (email, phone number)
  • Optional information (location, interests)

Purpose of Use

  • Service provision and improvement
  • Supporting user matching and communication
  • Customer support and inquiry response

For detailed information, please check our Full Privacy Policy.

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Terms of Service

Please review our Terms of Service before using NewChat.

Prohibited Activities

  • Actions that cause discomfort to others
  • Registering false information
  • Commercial use
  • Unauthorized collection of personal information

Violations may result in service restrictions.

View Full Terms of Service

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App Update Information

Latest Version: v1.0.0

  • Initial release version
  • Friend request system implementation
  • Real-time chat functionality
  • Location setting feature

Enable automatic updates in your app store to always have access to the latest features!

Create new connections with NewChat! ๐Ÿ’ซ